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Terms of Service and Limitations of Liability:
A-1 Smartphone & Tablet Repair reserves the right to refuse service(s) to anyone who does not agree to any or all conditions of the service(s) to be provided.
Due to the nature of electronics repairs, A-1 Smartphone & Tablet Repair cannot always identify hidden issues inside your electronic equipment. Therefore, we cannot be held responsible for devices that are no longer operational after we attempt repair.
All parts and repair services are guaranteed for a period of 90 days after the date of repair. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Secondary issues and other known defects that we were not aware of or problems that are not detectable until after the initial repair are not covered under warranty. Accidental damage after you have received the device is also not covered. Warranty does not cover liquid damage, physical damage, and unauthorized tampering of repair.
No Warranty. Fee covers labor and chemical services. This is non-refundable and NOT a Guaranteed repair.
Rooting or modifying stock OS or firmware Voids ALL warranties
We are not responsible for data that has not been backed up. During a data recovery we will attempt to save and recover all data, but there is no guarantee data that has not been backed up is recoverable. We are not responsible for data that is lost upon transfer due to liquid damage, physical damage, or pre-existing software issues. If possible, please back up the device before bringing it as there is no way for us to warranty loss of data. Customer is responsible for making sure that any critical data is backed up before bringing device in for a repair.
Return / Refund Policy
In the event that something we fixed does not stay fixed it will need to be returned to us for repair within 90 days. If we are not able to repair your device we will refund your money for the repair plus parts as long as parts show no signs of damage. A 15% restocking fee applies. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair.
Customers must inspect and verify all goods prior to accepting the order, A-1 Smartphone & Tablet Repair is not liable for any discrepancies or damages after the order has been signed and received.
If there is a discrepancy about the repair, customers must notify A-1 Smartphone & Tablet Repair by email within two (2) days from the date received, so that we may investigate and resolve the situation accordingly. We will schedule a time for you to bring the device back in which we will mail it off to a Level 3 Micro-Electronic Board Repair facility. If after their diagnosis, the issue is our cause, we will gladly cover the repair. If the Board facility diagnosis states customer fault or faulty device, the repair plus the shipping is the responsibility of the customer.
Returns on Accessories and Refurbished Phones within 30 days including all original packaging. A 15% restocking fee applies.
NO RETURNS. NO CANCELLATIONS. NO EXCEPTIONS. Special Orders are paid in full in advance of ordering the part. Special orders left unclaimed after 30 days forfeit all payments and become property of A-1 Smartphone & Tablet Repair.
A-1 Smartphone & Tablet Repairs technicians will work on Customer’s equipment to the best of their abilities; however A-1 Smartphone & Tablet Repair does not guarantee that its technicians will be able to solve the problem or problems that the equipment is experiencing.
When the repair is completed, we create an invoice in our system and customer must pay in full for services rendered at time of pick up. Payment is due within 30 days of repair completion. Devices not paid for within 90 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair costs. If we are not able to repair your device you may come and pick up the device or you may donate it to the parts pile.
It is the customers responsibility to remove and keep the accessories of their device. When Customer picks up equipment, they will make sure that also all dropped off items are picked up. Customer will not hold, A-1 Smartphone & Tablet Repair responsible for the subsequent loss of any items that Customer may leave behind.
We offer Free Diagnostics. If during our diagnostics, we deem your device is not repairable, there is no cost to come pick up your device. If we diagnose your device and inform you of the repair and you choose to decline the repair there is a Labor Charge Minimum $40 non-refundable charge for pickup of your device. Fee covers technician labor including but not limited to; cleaning, aligning, testing, re-soldering, and or chemical processing.
If you specifically request a repair needed, either you repair devices yourself or you have had someone else diagnose it; and we do the repair that you are requesting, even if that does not solve the issue there will still be payment for the repair completed.
At the time customer drops off equipment with A-1 Smartphone & Tablet Repair a technician will give the customer an estimated cost of repair and a time for pick up. If this estimate changes, A-1 Smartphone & Tablet Repair will do its best efforts to notify customer on the phone number listed on this form. Customer must approve additional repairs before an A-1 Smartphone & Tablet Repair technician continues on the repair. This may cause a delay in time estimated.
A-1 Smartphone & Tablet Repair is not responsible for loss or damage caused by fire, theft, or any other cause beyond our control.
A-1 Smartphone & Tablet Repair and their affiliates will not browse through any personal, private or confidential information or data; however, technicians may inadvertently see data during the course of their work. I understand that any confidential data should be removed from the device prior to having repair work performed on the device.
4124 WIlliams Drive
Georgetown, Tx 78628